Hi Anders, thank you for taking the time to provide us with feedback and I apologize for our delayed response. While the Art Print is the exact size that is advertised, we are very sorry to hear about your negative experience with customer service. We looked up your customer history and combed through our email logs, and I'm afraid we cannot find any record of you attempting to contact us. Please note that order issues need to be reported to our customer service team in order for us to offer you assistance. We are always happy to discuss any issues you may have with your order. The item description, size, and price are all provided on our website. Our contact information can also be found on our website, within your order and shipping confirmations, as well as on the invoice and card that is packed with your order. We are very sorry that we were unable to provide you with a resolution in this case.