Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Life After Death Designs reserves the right to accept, or deny any return request depending on the circumstances.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags intact (if eligible), and in its original packaging. You’ll also need the receipt or proof of purchase. Any approved returns that are not faulty, the customer is responsible for all return shipping fees. Original shipping fees are not refundable. Damages that occur in the shipment back to us will also be deducted from your refund. Items sent back to us without first requesting a return will not be accepted.
To start a return, you can contact us at lifeafterdeathdesigns@outlook.com
You can always contact us for any return question at lifeafterdeathdesigns@outlook.com
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item. If we made a mistake, or your item(s) are faulty, please accept our sincerest apologies! Contact us within 14 days of receiving your order so that we can evaluate the issue and make it right. Damaged good must be returned for a refund. We’ll send you a return shipping label, as well as instructions on how and where to send your package. Damages that are reported after the 14 day period will be denied.
To report a defective, or wrong item, you can contact us at lifeafterdeathdesigns@outlook.com
Exceptions / non-returnable items
Certain types of items cannot be returned, like sale items, gift cards, customized, or personalized items, perishable goods, personal care goods (such as beauty products). We also do not accept returns for certain merch like hats, tees, etc. Please get in touch if you have questions or concerns about your specific item.
Refunds
We will notify you once we’ve received and inspected your return. Refunds are issued in the form of store credit only. Store credit is accessible by a gift card. We do not store gift card codes, or have access to them once the gift card is issued. Customers are responsible for the safe-keeping of their gift cards.