FAQ

CONTACT

Customer Service may be reached through our contact form We do not answer customer service-related issues on Instagram, Facebook, or any other platform. Customer service hours are Monday-Friday 10 am-6 pm EST. If you do not receive a response back within 5 days, please try emailing us directly at lifeafterdeathdesigns@outlook.com 


If you have a question about your order, please provide us with your first & last name, email, and/or order # which is provided to you in your confirmation email. Please also check our FAQ at the bottom of this page to see if your question can be answered there.

We are a growing business with a small team so please allow us a little time to get back to you. We typically respond to customer service inquiries within 2-3 days, maybe 5 during major sales events, or holidays. If you do not get a response back within 5 days, and you used our contact form, please send us an email directly to lifeafterdeathdesigns@outlook.com


HOURS OF OPERATION

Fulfillment: Monday - Friday 10am - 6pm EST

Customer service: Monday - Friday 10am - 6pm EST


SHIPPING

Order processing times for shipping in-stock orders is 5-8 business days unless otherwise stated in the homepage banner, or within the individual items. This does not include orders with pre-order items that have not arrived yet. During sales events or product launches, it can take 8-10 business days to process and ship orders. Please note that order processing times are in addition to the shipping times. Shipping times may be impacted due to COVID-19 and global shipping delays.


Once your order ships, you will be emailed the tracking information to the email provided upon check out. Please be sure to check your spam/junk folders, if you have a hard time locating them please email us with your order information at lifeafterdeathdesigns@outlook.com 


COVID-19 UPDATE: The Postal Service™ is temporarily suspending international mail acceptance for certain destinations due to service impacts related to the COVID-19 pandemic. Please read more https://about.usps.com/newsroom/service-alerts/international/welcome.htm 


PRE-ORDERS

Sometimes we offer our products before they become commercially available with a "pre-order". Pre-orders allow you to reserve new, or popular products before they arrive. Estimated arrival times for pre-order items are outlined in the individual listing and are updated regularly. We try our best to be as accurate as possible with our estimated arrival times, however; various factors may delay incoming shipments. Rest assured, we are tracking incoming shipments daily and providing you with the most up-to-date information we have. If the delays are severe, you will be contacted via email by customer service with some options.


ORDERS THAT CONTAIN PRE-ORDER ITEMS + IN-STOCK ITEMS: Because your shipping rate is calculated by packing your items in the same shipment, orders that are in stock will be held until the pre-ordered items arrive. To avoid delays, we recommend placing separate orders. If your order has both in-stock items and pre-order items, we will pull your in-stock items and hold onto your order until the pre-ordered items arrive, and are ready for shipment. Your order will then be shipped complete. At this time, we cannot offer split orders.

PRE-ORDER SHIPPING: Shipping rates are subject to change and may fluctuate while you wait for your pre-ordered item to arrive. To avoid delaying your order, we will ship by the method that best matches the amount you paid and the timeline selected. This may include a different shipping provider or service. 

 

WHOLESALE

We are working on offering wholesale very soon! If you would like to be added to our contact list, please email us at lifeafterdeathdesigns@outlook.com  


SALES/PROMOTIONS

Promotional codes exclude sale items, gift cards, and pre-orders. Only one promo code may be used per order. Discount codes, promotions, sales events, and sitewide sales cannot be applied to previous orders.


PRICE ADJUSTMENTS

We are happy to adjust the price for items that were purchased at full, original price (with no discounts, or other promotions applied) that have since dropped to a “final sale” or “clearance” price, that is a permanent markdown price within 7 days of the original purchase. We do not offer post-purchase price adjustments for sitewide sales, promotions, or discount codes that were not applied to the order at the time of purchase.


RETURNS

While we hope that you love your order, if for any reason you are unsatisfied with your purchase, please contact us immediately. To help us assist you better, please provide your first & last name, email, and/or order # which is provided to you in your confirmation email. If you do not receive a response back within 5 days, please try emailing us again directly at lifeafterdeathdesigns@outlook.com with your order information.


Approved returns must be unused, and the packaging must be intact. Items must be returned within 14 days of the delivery date. Please, reuse all of the provided packing materials to ensure the return reaches our facility safely. Damages that occur in the shipment back to us will be deducted from your refund. With the exception of a manufacturing defect, the customer is responsible for all return shipping fees. Original shipping fees are also not refundable.


Refunds are issued in the form of store credit. Store credit is issued once the return has been received, and processed. Returns processing can take 10 business days. Returns must be approved before you ship your merchandise back. If a package is returned to us with a request for a refund and was not approved, your request will be denied, and the package will be returned back to you.


CANCELLATIONS

We only allow cancellations for pre-orders that are severely delayed past our estimated arrival times. If you have any questions regarding your purchase, please contact us immediately to see if we can help!


PRIVACY POLICY

We have access to limited personal data for core business purposes ONLY. When you place an order with us, we will receive your name, delivery address and email address. We will ONLY use this information to process and deliver your order, or to better assist you with any queries you have related to that order. The only circumstances in which we will share your data is in processing your order or complying with the law. We will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which we may share your data are:

• With delivery companies to fulfill your order, or when filing a claim by your request.
• To comply with legal or tax obligations.

We will only retain your details for as long as necessary in order to process the transaction and will securely store any data collected during that period. We retain personal data related to orders or customer queries for six years. After this time we will delete your data from our records.

You have the right to know what personal data we hold about you, and to ask for that data to be changed or deleted.

OUR DESIGNS ARE COPYRIGHTED! ANY AND ALL ACTS OF INFRINGEMENT ON LIFE AFTER DEATH DESIGNS INTELLECTUAL PROPERTY WILL BE PURSUED BY LEGAL MATTERS IF NECESSARY

© 2015-2022 LIFE AFTER DEATH DESIGNS ALL RIGHTS RESERVED 

Frequently Asked Questions

If you would like to combine shipping on separate orders, please contact customer service with both order numbers ASAP! Please note that this is not a guaranteed service. We will try our best to accommodate the request.

If the item you're interested in is sold out, please add your email to be notified when it's restocked. You can do this by going directly to the listing and simply adding your email (this does not add you to our newsletter or any other mailing lists). Also, adding your email will help us gauge interest and will improve the chances of that item being restocked.

You can sign up for our newsletter to be the first to know about restocks, and much more. 

As soon as your order is shipped you are emailed tracking information. 

At this time we do not expedite orders. 

Contact us immediately with your order number and updated address. If your order has not shipped yet, we can adjust it manually. If there are any postage overages due to change of address, the customer will need to fulfill this before shipment.

If your order has already been shipped to the incorrect address, contact the shipping carrier with the tracking number that was provided. You may put in a request with USPS for a "Package Intercept Request" which will re-route the shipment to a new address.

Life After Death Designs (LAD) is not responsible for items that could not be shipped to their destination because of an incorrect or undeliverable address.

It is the responsibility of the customer to review their shipping address and information for accuracy before completing the purchase. Refunds or exchanges will not be issued on the basis of an incorrect address. If a package is shipped back to LAD due to an incorrect/undeliverable address, shipping charges will not be refunded.

In the event that LAD is unable to create a shipping label for the address provided by the customer, we will attempt to contact you for an address correction via email. If no response is received within 5 business days, the entire order will be cancelled and you will be refunded in full.

We are not responsible for damages that occur during shipment unless it is deemed that your item was improperly packed. In any case, we are committed to assisting our customers when shipping damage occurs and will accommodate on a case by case basis.

Depending on the shipping service you selected upon checkout; your order may qualify for a claim. Please note, that we do not insure your packages for you.

If your order was damaged from shipping please do the following:

1. Contact us immediately, providing pictures and a description of the damage(s), as well as pictures of the box and any protective materials shipped with it. If you do not provide this within 14 days we cannot file a claim for you.

2. Please retain the item(s), the box and protective materials shipped with it. In some cases, the carrier may request to inspect the item further. If you throw out the box and materials we cannot file a claim for you.

3. DO NOT SHIP IT BACK! Shipping the item back will only void the insurance and we will not be able to file a claim for you.

Depending on the level of damage; your order may qualify for either full or partial reimbursement. We will inspect the damage and file a claim with the shipping carrier accordingly and provide you with the claim ID. Please note, in some cases the shipping carrier may request to inspect the claimed package further, you will be contacted by letter if this is required. If this request is not fulfilled within the allotted time your claim may be denied.

Damages from shipping are only paid out by the shipping carrier via the claims department. It is our promise to our customers that we will always pack your order with care and will assist you during a claim process, however; we cannot be held responsible for damages that occur while in the care of the postal system

We are solely online based at this time, but we will let you know if any storefronts wholesale our products if you Sign Up for our Newsletter! 

We do not offer you any bundle discounts for ordering multiple items. 

We love our Veterans. However, because verification can be very difficult, we do not offer Military Discounts at this time. We apologize.

Please Contact Us for Wholesale inquiries.

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You can contact us HERE 

Please review the "Hours of Operations" section above

We do not answer any order related questions on social media. Thank you for understanding. 

Life After Death Designs products are original and sold exclusively through our website. We do not currently license our products for manufacture or sale to other companies. If you see any Life After Death Designs products or collections on other websites, they are counterfeit and should be avoided. 

Please see the "Return/Exchange" section above

We are happy to announce we now offer ShopPay! Split your order up into 4 interest-free payments with ShopPay. Find the option now at checkout.

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Please contact the Shipping Carrier immediately with the tracking information that was provided in the shipping confirmation email. Please be sure to contact your local hub so they can assist you quickly.

Tracking information is emailed to you upon fulfillment. If you have lost your tracking number, please contact us with your order number. We will resend it.

Stolen/Missing Package

Life After Death Designs (LAD) promises to ship your order and inform you of a way to track your delivery in a timely manner. However, LAD will not be held responsible in the event where your package is believed to be stolen or goes missing after the carrier marks it as delivered.

If you believe your package has been stolen or misplaced, it is up to the customer to file the appropriate claims with the shipping carrier and file a police report if necessary. LAD will not issue refunds or replacements once the package is marked as delivered by the courier.

If your order is returned to us, we will hold the item(s) and contact you immediately. If the package was returned to us due to an error in the shipping address you will be responsible for additional postage.

We have a very strict NO FORCED RETURNS policy. If a package is returned to us with a request for a refund, your request will be denied, and the package will be shipped back to you.

We offer USPS and UPS shipping services through our website.

Rates are automatically calculated based on the weight/size of the item(s) you ordered and distance to you.

We do not insure your package for you. Please note, that not all shipping services offer shipping insurance. Please be mindful of the insured amount. If you would like to purchase additional shipping insurance, please contact us.

Orders being shipped to FPO/APO addresses will be charged domestic shipping rates. Please note that depending on your location orders may take up to 30 business days to arrive.

Life After Death Designs (LAD) is not responsible for items that could not be shipped to their destination because of a wrong FPO/APO address format or if the contents inside are prohibited at your shipping location.

It is the responsibility of the customer to review their shipping address and information for accuracy before completing the purchase. Refunds or exchanges will not be issued on the basis of an incorrect address.

For most APO/FPO addresses, an International Customs/Duties form is required. Please read our “International Shipping” policy on customs and duties charges below as it also applies to APO/FPO addresses.

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