FAQ

Frequently Asked Questions

Mon-Sat 9am-6pm EST

Customer Service and Fulfillment hours

Thr, Fri and Mon 10am-5pm EST

5 - 8 business days unless otherwise stated. 

We automatically combine shipping on any applicable orders, though we do not combine shipping if it will pose a risk for damage. If you would like to combine shipping on separate orders, please contact customer service with both order numbers ASAP! Please note that this is not a guaranteed service. We will try our best to accommodate the request.

If the item you're interested in is sold out, please add your email to be notified when it's restocked. You can do this by going directly to the listing and simply adding your email (this does not add you to our newsletter or any other mailing lists). Also, adding your email will help us gauge interest and will improve the chances of that item being restocked.

You can sign up for our newsletter to be the first to know about restocks, and much more. 

ALL SALES ARE FINAL.

If you believe your order has a manufacturing defect, or you are unhappy with the quality of your order, please contact us.

You can find more information in the "Return/Exchange" section in our Shop Policies.

No. You can find more information in the "Cancellations" section in our Shop Policies

As soon as your order is shipped you are emailed tracking information. 

At this time we do not expedite orders. 

Yes, we can adjust it manually. Please Contact Us right away with your order number and updated address. 

For more information please review the "Shipping" section of our Shop Policies 

If your order was damage from shipping:

1. Contact us immediately, providing pictures and a description of the damage(s), as well as pictures of the box and any protective materials shipped with it. 

2. Please retain the item(s), the box and protective materials shipped with it. In some cases USPS will request to inspect the item further.

3. DO NOT SHIP IT BACK! SHIPPING THE ITEM BACK WILL VOID THE INSURANCE.

We can file a claim for you on your behalf. Please review the "Damages from Shipping" section in our Shop Policies for more information.

We are solely online based at this time, but we will let you know if any storefronts wholesale our products if you Sign Up for our Newsletter! 

We do not offer you any bundle discounts for ordering multiple items. 

We love our Veterans. However, because verification can be very difficult, we do not offer Military Discounts at this time. We apologize.

Please Contact Us for Wholesale inquiries.

Yes we do. International Shipping rates are calculated by USPS. Any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery are the result of your countries tax regulations, and cannot be estimated by us. We are not responsible for these fees, and legally cannot assume them. Please do your research if this is a concern. If in the event you encounter this issue, we will refer you to our International Shipping Policy.

Please see the "International Shipping" section in our Shop Policies

No. 

You can contact us HERE 

Please review the "Hours of Operations" section in our Shop Policies to see our Customer Service hours

We do not answer any order related questions on social media. Thank you for understanding. 

Life After Death Designs products are original and sold exclusively through our website. We do not currently license our products for manufacture or sale to other companies. If you see any Life After Death Designs products or collections on other websites, they are counterfeit and should be avoided. 

Please see the "Return/Exchange" section in our Shop Policies.

We do not offer layaway at this time but we may offer After Pay in the future, Please sign up for our newsletter to stay updated!

No.

Please contact the Shipping Carrier immediately with the tracking information that was provided. 

Tracking information is emailed to you upon fulfillment. If you have lost your tracking number, please contact us with your order number. We will resend it. WE DO NOT TRACK PACKAGES. 

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Shop Policies can be found here

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