Order processing for items that are in stock is 5-8 business days unless otherwise stated. This does not include orders with pre-order items that have not arrived yet*. During sales events or product launches, it may take 8-10 business days to process and ship orders. Please note that order processing times are in addition to the shipping times. 

*Please note that orders must ship complete. If you ordered a pre-order item + in-stock item(s), your in-stock item(s) will be held until the pre-ordered items arrive. To avoid delays, we recommend placing separate orders.

We offer USPS and UPS shipping services through our website. Rates are automatically calculated based on the weight/size of the item(s) you ordered and distance to you.

Thanks to our Platform, we are able to offer very competitive shipping rates, saving upwards of 88% in some cases.

We do not expedite orders at this time.

If you would like to combine shipping on separate orders, please contact us with both order numbers ASAP! Please note that this is not a guaranteed service but we will try our best to accommodate the request.

Please contact us ASAP with your order number and updated address. If your order has not shipped yet, we can adjust it manually. If there are any postage overages due to a change of address, the customer will need to fulfill this before shipment. Please note that this is not a guaranteed service.

If your order has already been shipped to the incorrect address, contact the shipping carrier with the tracking number that was provided. In most cases, you may put in a request for a "Package Intercept" which will re-route the shipment to a new address. Please note that the shipping carrier may charge a fee for a package intercept.

It is the responsibility of the customer to review their shipping address and information for accuracy before completing the purchase. Refunds or exchanges will not be issued on the basis of an incorrect address. If a package is shipped back to LAD due to an incorrect/undeliverable address, shipping charges will not be refunded.

Life After Death Designs (LAD) is not responsible for items that could not be shipped to their destination because of an incorrect or undeliverable address. It is the responsibility of the customer to review their shipping address and information for accuracy before completing the purchase. Refunds or replacements will not be issued on the basis of an incorrect address. If a package is shipped back to LAD due to an incorrect/undeliverable address, shipping charges will not be refunded. In the event we are unable to create a shipping label for the address provided by the customer, we will attempt to contact you for an address correction via email. If no response is received within 5 business days, the entire order will be canceled and you will be refunded in full. Please note that incomplete addresses may delay your shipment.

Orders being shipped to FPO/APO addresses will be charged domestic shipping rates. Please note that depending on your location orders may take up to 30 business days to arrive. For most APO/FPO addresses, International Customs/Duties form are required. Please read our “International Shipping” policy on customs and duties charges below as it also applies to APO/FPO addresses.

Life After Death Designs (LAD) is not responsible for items that could not be shipped to their destination because of a wrong FPO/APO address format or if the contents inside are prohibited at your shipping location. It is the responsibility of the customer to review their shipping address and information for accuracy before completing the purchase. Refunds or replacements will not be issued on the basis of an incorrect address.

Once your order ships, you will be emailed the tracking information to the email provided upon checkout. Please be sure to check your spam/junk folders, if you have a hard time locating it please contact us with your order information

UK & EU BUYERS!! Please visit our Etsy store to place an order: UK & EU BUYERS - Etsy

We offer shipping to many countries outside of the United States.

However, due to Brexit, we can no longer ship to the UK or countries in the EU including Austria, Belgium, Bulgaria, Croatia, the Republic of Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

Buyers from the UK or EU are encouraged to shop at our Etsy Store where we can use Etsy's VAT Registration to ship to your country. Please note that our Etsy has a limited catalog and may exclude certain items.

Any order placed to lifeafterdeathdesigns.com from the UK or EU will be automatically canceled and refunded. We apologize for the inconvenience this has caused.

Counties that are not in the UK or EU:

Each customer outside of the United States is responsible for any and all Customs/Duties/Tax fees due. Life After Death Designs (LAD) is NOT responsible for collecting any Customs Fees, Duties, or Taxes accrued. Nor will we be responsible for undeliverable items because of a failure to pay said customs, Duties, or Taxes.

Life After Death Designs (LAD) will not mark items as "Gift" on customs forms nor do we enter a value lower than the actual value of each item purchased.

Please contact us ASAP for cancellation requests. Because we try to ship your order as quickly as possible, order cancellations are not guaranteed.

Pre-orders: because pre-orders help our small business fund new releases, we cannot offer cancellations of a pre-ordered item at this time. The only instance in which we will cancel a pre-order is if the shipment is severely delayed.

While we hope that you love your order, if for any reason you are unsatisfied with your purchase, please contact us immediately with your order details. Returns are handled on a case-by-case basis and may be subject to a 15% restocking fee. Please note that refunds are applied in the form of store credit only, unless it is deemed that we are at fault, in which case an exception may be made, and a refund to the original form of payment could be applied.

ITEMS MUST BE RETURNED FOR A REFUND, NO EXCEPTIONS. Approved returns must be unused, and the packaging must be intact. A return label will be provided to you (you will need access to a printer for the return label). Items must be returned within 14 days of the delivery date. Please, reuse all of the provided packing materials to ensure the return reaches our facility safely. Damages that occur in the shipment back to us will be deducted from your refund. Please note that some items that are considered "personal care items", are not eligible for a return, even if unused. Thank you for understanding.

With the exception of a manufacturing defect, the customer is responsible for all return shipping fees. Original shipping fees are also not refundable. A 15% restocking fee may be applied to our larger items.

At this time, refunds are issued in the form of store credit ONLY, unless it is deemed that we are at fault, in which case an exception may be made, and a refund to the original form of payment could be applied.

Store credit is issued once the return has been received and processed. Returns processing can take 10 business days. Store credits are issued in the form of gift cards, which do not expire, and are delivered via email (please note that we do not have access to your digital gift card code. We can only resend the email so be sure to use an email you can access and we recommend you store this information somewhere safe).

Returns must be approved before you ship your merchandise back! Forced returns will not be tolerated. Returns that are made without approval may be subject to an automatic 15% restocking fee. A pattern of this behavior may also result in you being banned from shopping at our store. Please read more under "returned to sender/forced returns".

If an order is refused by the receiver (the buyer) and returned back to the sender (us) with the intention of receiving a refund that is not approved, or if an order is shipped back to us with a request for a refund that was not approved, an automatic cancellation of your order will apply, and a refund in the form of store credit ONLY, minus the shipping fees, plus a 15% restocking fee will apply.

Please note that we have a strict NO FORCED RETURNS POLICY. All returns must be approved before any merchandise is intentionally sent back for a refund. A pattern of this behavior may result in you being banned from shopping with LADD in the future.

Sometimes we offer our products before they become commercially available with a "pre-order". Pre-orders allow you to reserve new, or popular products before they arrive.

Estimated arrival times for pre-order items are outlined in the individual listing and are updated regularly. We try our best to be as accurate as possible with our estimated arrival times, however; various factors may delay incoming shipments. Rest assured, we are tracking incoming shipments daily and providing you with the most up-to-date information we have which can be found here

If a pre-order is severely delayed, customer service will contact you via email.

Because your shipping rate is calculated by packing your items in the same shipment, orders that are in stock will be held until the pre-ordered items arrive. To avoid delays, we recommend placing separate orders. If your order has both in-stock items and pre-order items, we will pull your in-stock items and hold onto your order until the pre-ordered items arrive, and are ready for shipment. Your order will then be shipped complete. At this time, we cannot offer split orders

Because pre-orders help our small business fund new releases, we cannot offer cancellations of a pre-ordered item at this time. The only instance in which we will cancel a pre-order is if the shipment is severely delayed.

Sure! As long as you contact us before it ships, we can adjust it manually.

Please contact us with your new shipping address and order details. Please note that if your new address results in additional shipping fees, you will need to fulfill this before your order ships.

Shipping rates are subject to change and may fluctuate while you wait for your pre-ordered item to arrive. In the event that the cost of shipping your pre-order increases, we will ship by the method that best matches the amount you paid. This may include a different shipping provider or service.

We do host sales and promotions on occasion. Be sure to follow our socials and sign up for our Newsletter to be the first to know. As a bonus, you will receive an immediate 10% off coupon to use on your first order.

Promotional codes exclude sale items, gift cards, and pre-orders. Only one promo code may be used per order. Discount codes, promotions, sales events, and sitewide sales cannot be applied to previous orders.

We do not offer post-purchase price adjustments for sale items, sitewide sales, promotions, or discount codes that were not applied to the order at the time of purchase.

We love our Veterans. However, because verification can be very difficult, we do not offer Military discounts at this time.

We do not offer you any bundle discounts for ordering multiple items unless offered in the form of a store promotion, or sales event.

Currently you can only use one coupon at checkout. Using multiple coupons is not permitted. But, you can use a coupon with a gift card at checkout.

You can earn points within the 'ways to earn' section of the Rewards panel. The social media (Like on Facebook, Follow on Instagram, etc) and birthday earning actions need to be taken by clicking directly on the panel. Points for creating an account (sign up), placing an order, and/or writing a product review will be immediately credited to your account provided that you are logged in and using the same email address as your store's account.

You can spend points under the 'ways to redeem' section of your Rewards panel. Here you will find the amount of points that are required to claim/get a reward/discount. Please make sure that you are logged into the rewards panel before redeeming your points.

Once you have enough available points, you can simply select 'Redeem' - again within the panel; click 'Apply code' for the discount to be automatically applied at checkout. Once you redeem a reward, it will appear under 'Your Rewards'. Only one reward is allowed per order.

Nope! Rewards you’ve redeemed and points you’ve earned will never expire.

When you redeem a reward, you are exchanging your points for that reward. Unfortunately, this action cannot be reversed. The good news is your rewards never expire and you may use them on any future purchases.

When you redeem a reward, your points are immediately exchanged for the reward. But, you do not need to use the reward immediately. If you choose not to use the reward, it will be saved in your panel under Your rewards.

To use a previously redeemed reward, login to your account. Then click Your rewards and select the reward you want to use. Copy and paste the discount code at checkout, or click the Apply code button to apply it to the cart immediately.

Currently you can only use one coupon at checkout. Using multiple coupons is not permitted. But, you can use a coupon with a gift card at checkout.

Rewards may not be used on certain items (eg. gift cards), and some rewards my be capped at a certain dollar amount. If your reward is rejected at checkout, this is likely the case. If you believe there may be a mistake, please contact us.

Through the Rewards panel, you can share your referral link via Facebook, Twitter and/or email directly a friend. You can also share it by copying and pasting the referral link in other social media platforms, SMS, WhatsApp, etc.

Once your friend clicks on the referral link, they will be redirected to the store's page; where they'll have to enter their email address in a prompt to get their reward/discount code via e-mail. Your friend will need to manually copy and paste the code for it to be applied at checkout.

When your friend makes a purchase with the reward/discount code; that's when the referral is considered completed. Only then you will receive an email notifying you that your friend has made a purchase with your reward/discount code, which you can find by logging into the store, clicking on the panel, then ”your rewards”.

If you cancel or return an order that accumulated points, the amount of points awarded for that order will automatically be deducted from your points balance and the reward you redeemed (eg. $10 off or Free Shipping), will be returned so long as that earning rule is still active.

At this time we cannot apply points to previous orders or orders placed while not logged into your account. Thank you for understanding.

Sold out? Don't worry! You can sign up to be notified as soon as it's back in stock. To sign up, follow these instructions:

1. Go to the listing of the item that is sold out

2. Add your email under where it says "Notify me when this product is available"

3. That's it! We will email you when it's back in stock

This will not sign you up for any mailing lists. You will receive only 1 email from us when the item is back in stock. If it sells out again, you will need to sign up for another notification. Please note that this does not reserve the item for you! This only notifies you by email when it's been restocked.

Please note that while we do not guarantee that all of our items will be restocked, the ones in high demand usually do. Adding your email to "back in stock" will help us gauge interest and will improve the chances of that item being restocked.

As a small business, we always strive to continuously improve our products. From time to time, you may notice a change in construction or materials on our restocks. Please always read the item description; we will update it to reflect the current stock.

We are excited to say that we are in the process of redeveloping some of our older designs for a restock! These products may be marked as "in development" so you know we're working on bringing them back. We appreciate your continued patience!

This means this item is coming back soon so keep an eye out!

In most cases, we do not restock limited edition items. If you are interested in a limited edition item, we recommend scooping it up while you can!

NOTE: If you purchased Route Shipping Protection with your order, skip down to the tab below titled "Route Shipping Protection"

We promise to pack your order with the utmost care using appropriate packing materials and clearly marking fragile shipments. We are not responsible for damages that occur during shipment. In any case, we are committed to assisting our customers when shipping damage occurs. We will assess your order and assist you in filing any applicable claims with the shipping carrier. Please note that depending on the shipping service you selected upon checkout, your order may not qualify for a claim. Please note, that we do not insure your packages for you.

If your order was damaged from shipping please do the following:

1. Contact us immediately, providing pictures and a description of the damage(s), as well as pictures of the box and any protective materials shipped with it. If you do not provide this within 14 days we cannot file a claim for you.

2. Please retain the item(s), the box, and the protective materials shipped with it. We require a return of the damaged item in order to receive a refund or replacement. In some cases, your item may need to be inspected by the insurer.

3. DO NOT SHIP IT BACK UNLESS AUTHORIZED! Shipping the item back before we can file a claim will only void the insurance and we will not be able to file a claim for you.

Depending on the level of damage; your order may qualify for either full or partial reimbursement. We will inspect the damage and file a claim with the shipping carrier accordingly. Please note, in some cases, the shipping carrier may request to inspect the claimed package further, you will be contacted by letter if this is required. If this request is not fulfilled within the allotted time your claim may be denied.

Damages from shipping are only paid out by the shipping carrier via the claims department. It is our promise to our customers that we will always pack your order with care and will assist you during a claim process, however; we cannot be held responsible for damages that occur while in the care of the postal system.

NOTE: If you purchased Route Shipping Protection with your order, skip down to the tab below titled "Route Shipping Protection"

Please note that we do not track orders. If you notice it has been an abnormal amount of time since your order shipped and you still haven't received it, please contact us right away. We can contact the carrier and ask them to launch an investigation or file a claim.

Life After Death Designs promises to ship your order in a timely manner and provide you with tracking information. Our platform will automatically send notifications to the email on file to notify you when your order ships and when it's delivered. LADD cannot be held responsible for orders that get lost while in the care of the postal system. 

Luckily, most orders come with insurance and if your order qualifies, we will assist you in filing a claim. Packages that get lost in the mail can only be paid out by filing a claim.

NOTE: If you purchased Route Shipping Protection with your order, skip down to the tab below titled "Route Shipping Protection"

Please contact the Shipping Carrier immediately with the tracking information that was provided in the shipping confirmation email. Please be sure to contact your local hub so they can assist you quickly.

Tracking information is emailed to you upon fulfillment. If you have lost your tracking number, please contact us with your order number.

NOTE: If you purchased Route Shipping Protection with your order, skip down to the tab below titled "Route Shipping Protection"

Life After Death Designs (LAD) promises to ship your order and inform you of a way to track your delivery in a timely manner. However, LAD will not be held responsible in the event where your package is believed to be stolen or goes missing after the carrier marks it as delivered.

If you believe your package has been stolen or misplaced, it is up to the customer to file the appropriate claims with the shipping carrier and file a police report if necessary. LAD will not issue refunds or replacements once the package is marked as delivered by the courier.

If your order is returned to us, we will hold the item(s) and contact you immediately.

If the package was returned to us due to an error in the shipping address you will be responsible for additional postage. This will need to be fulfilled before re-shipment of your order. If the postage is not fulfilled within a reasonable time that is determined by LADD, an automatic cancellation of your order will apply, and a refund in the form of store credit ONLY, minus the shipping fees, plus a 15% restocking fee will apply.

This section pertains to orders that have Route Shipping Protection. Route is automatically added to your order unless you remove it before checking out. To see if your order is covered by Route, check your order confirmation email.

How to File an Order Issue

1. Go to the Route Resolve Center (via the Route app or web link from your order confirmation email)

2. Enter your email and order number, and click next

3. Select the items you would like to file for, as well as the order issue type:

• Where’s my package?
  
• Damaged
• Issue unrelated to lost or stolen

4. When selecting “report an issue” you are given four options:

• Lost
• Stolen
• Damaged
• Issue unrelated to lost, stolen, or damaged

5. After selecting the type that best represents your situation, you will be asked to fill out more details

6. Depending on what your merchant offers, in some cases you will be asked for your resolution preference.

7. At the end of the process you will be given an order issue summary with more information on what to expect next. You can log back into this page at any time and check for more updates!

When to File an Order Issue

All issues are eligible to file within 365 days from the order date, or 365 from the first tracking checkpoint if there is a tracking number available.

Lost item

An item is considered lost if it never is reported as delivered.

• This can also include if your order has been stuck in any shipping state OTHER than "delivered"
• You may report an order issue if enough time has been allowed for delivery to take place and it's well past the expected delivery date, or if your order is stuck in a shipping state other than "delivered"
• Order issues are considered "lost" after 7 days without a tracking status update (20 for international) and must be filed no later than 30 days from the last update.
• On orders with an Estimated Delivery Date (EDD), please file within 2-30 days of the EDD.

Damaged order

If your item arrives damaged, unusable, or in an otherwise unacceptable condition, we invite you to report an order issue right away.

• Please remember to include pictures of the item(s) and packaging. Damaged packages must be filed within 15 days from the date it was marked as delivered. 

Stolen package

Order issues for packages marked "delivered" yet not received, and where there is no evidence of “porch piracy,” must be made 5 days after the “delivery date,” but no longer than 15 days to ensure it was not miss-delivered or easily found around the premises.

Please see Route Package Protection Policies help center article for further details. 

Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments. When checking out, you'll have the option to pay now or later with Shop Pay. Paying in installments on Shop Pay has 0% interest, no hidden or late fees, and no impact on your credit score.  

1. Add your LAD goodies to your cart 
2. Check out with Shop Pay
3. Choose to pay in 4 installments
4. Your order ships immediately!

Your first payment is due at checkout, then 3 remaining installments will be automatically charged to your card saved on Shop Pay every 2 weeks. 

Don't worry, you'll get an email reminder before each payment to remind you!  

Refunds will be returned to the original payment method within 3-10 business days, and your balance will be updated. If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both. If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days. 

The installments option on Shop Pay is available on both debit and credit cards.

Nope, there are no late fees if you miss a scheduled payment. 

Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.

We do not store gift card codes, or have access to them once the gift card is issued. Customers are responsible for the safe-keeping of their gift cards.

We have access to limited personal data for core business purposes ONLY. When you place an order with us, we will receive your name, delivery address, and email address. We will ONLY use this information to process and deliver your order or to better assist you with any queries you have related to that order. The only circumstances in which we will share your data are in processing your order or complying with the law. We will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which we may share your data are:

• With delivery companies to fulfill your order, or when filing a claim by your request.
• To comply with legal or tax obligation. We will only retain your details for as long as necessary in order to process the transaction and will securely store any data collected during that period. We have retained personal data related to orders or customer queries for six years. After this time we will delete your data from our records.

You have the right to know what personal data we hold about you, and to ask for that data to be changed or deleted.